Why Work With Great Southern Agency?

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• Nationwide Coverage – Licensed in all 48 lower states

• Carrier Reach – With up to 59 insurance companies to shop with, we can find the correct program for your insurance needs

• Industry Knowledge – Understanding of both IT and telecom exposures

• Custom Programs – Coverage built for startups through enterprise-level companies

• Responsive Service – Hands-on support during growth, compliance, and claims

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Frequently Asked Questions — Technology & Telecommunications Insurance

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What insurance does an MSP or IT company need?

At minimum, MSPs and IT firms need Technology E&O/Professional Liability, Cyber Liability, and General Liability. Companies with employees also need Workers' Compensation. Firms managing client data, networks, or critical infrastructure should treat cyber liability as foundational — not optional.

 

What is Technology E&O and how is it different from general liability?

Technology Errors & Omissions (E&O) covers claims arising from mistakes, failures, or delays in your professional services — a software bug that costs a client revenue, a network outage traced to your managed services, or a missed project deadline. General liability covers bodily injury and property damage but does not cover the financial losses your clients suffer from your professional errors. Both are necessary and neither replaces the other.

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What is the difference between cyber liability and Technology E&O?

Cyber liability covers costs associated with a data breach or cyberattack — notification expenses, regulatory fines, ransomware payments, and third-party claims from affected individuals. Technology E&O covers claims from clients who suffer financial harm due to your professional failures. A single incident — say, a breach that originates from a vulnerability in your managed services — can trigger both coverages simultaneously.

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Do MSPs need their own cyber liability policy if their clients have cyber coverage?

Yes. Your clients' cyber policies cover their own losses — not claims they make against you. If a breach originates from your systems or a vulnerability in your managed environment, your clients can and will pursue you for their losses. Your Technology E&O and cyber liability policies are what protect you in that scenario.

 

What exposures do telecom contractors face that standard contractors don't?

Telecom contractors installing fiber, cable, or wireless infrastructure face standard contractor exposures plus technology-specific risks — damage to underground utilities, network outages caused during installation, and E&O claims if a system fails to perform as specified. Standard contractor insurance packages often miss the professional liability component that telecom work requires.

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Does my business owner's policy (BOP) cover cyber liability?

Standard BOPs typically exclude or severely limit cyber coverage. Some carriers now offer limited cyber endorsements on BOPs, but the sublimits are usually inadequate for a technology firm. A standalone cyber liability policy with appropriate limits is the right approach for any company handling client data or managing network infrastructure.

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What is Directors & Officers (D&O) insurance for a tech company?

D&O insurance protects founders, executives, and board members from personal liability arising from company decisions — investor disputes, allegations of mismanagement, regulatory actions, or employment-related claims brought by shareholders. For tech startups with outside investors or companies approaching an acquisition, D&O is typically required.

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What coverage do billboard and digital sign companies need?

Billboard and digital sign manufacturers and installers have a hybrid exposure profile — contractor liability during installation, product liability for the equipment itself, and potentially E&O if the signage fails to perform as specified under a contract. We build programs that address all three layers rather than leaving gaps between standard contractor and technology policies.

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Can Great Southern Agency insure technology startups?

Yes. We work with early-stage startups through enterprise-level firms. Startups often assume insurance is something to worry about later — but investor agreements, client contracts, and state requirements frequently demand coverage from day one. We can structure a program that fits your current stage and scales as you grow.

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This page is for IT consultants, managed service providers (MSPs), software developers, telecommunications contractors, data centers, and technology firms seeking professional liability, cyber, and commercial insurance in Georgia and nationwide